Returns & Exchanges

Due to the limited inventory available and the time sensitive nature of our flash sales, all sales are final. 

All sale items cannot be returned for a refund or exchange, unless the item received is faulty or your order was fulfilled incorrectly.

We are unable to process any exchanges. If you require a replacement size, color or alternative item(s), you are required to place a new order. 

Please make sure to review your order carefully prior to submitting. 

Wrong order or a faulty item?

If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at contact@theflashsale.com and note the order number & faulty/incorrect item. 

Please note that the goods are your responsibility until they are returned to The Flash Sale. The Flash Sale will not issue a refund on item(s) that are not received or are lost in transit. 

Shipping is non-refundable except in cases where The Flash Sale may have made an error.